Your satisfaction with our products is our top priority. We accept returns for ca.ice-watch.com sales only. Purchases made from local stores must be returned to the original point of purchase. If you are not completely happy with your watch, you must contact us within 30 days of receipt to obtain a return authorization number. Please note that returns and exchanges can take 2-4 weeks to process after receipt of the returned merchandise.
Please contact customer service to obtain your return authorization number: firstname.lastname@example.org
THE RETURN AUTHORIZATION NUMBER THAT YOU RECEIVE MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE.
Packages without a return authorization number are at risk of being rejected. Please return the watch to:
Ice Watch Canada
Attn: ca.ice-watch.com Returns
5333 Casgrain Suite 702, Montreal,
H2T 1X3, Quebec, Canada
The original purchase amount, less shipping, will be credited to your credit card. Please note that we can only refund the credit card used for the original purchase. Please also include your original packing slip.
Want to exchange an item?
If we made an error in your order or if the product you received was either damaged or defective, we will refund the shipping costs and send you a replacement product at no extra charge once we have received and processed your return. Ice Watch reserves the right to qualify excessive use for damaged or defective products.
To return a watch for credit, it must be in new condition. We cannot issue refunds for watches that show signs of use. Please return the watch in the original box with all original packing material, manuals, warranty cards (not filled out) and any other materials that came with the watch. For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive. We cannot accept modified watches for credit. If links are added or removed from the bracelet we cannot accept the watch for return. Returns after 30 days and worn watches are subject to our standard warranty policy.